Anticipate Your Customers' Needs
- Anticipate their needs
- Active listening
- Ask questions and make clarifications
- Confirm requirements
- Offer alternative instead of saying "No"
Bring Best Value to Customers
- Keep customers informed of the progress
- Keep to committed deadline
- Provide best quality works for them
Create Positive Impression
- Be neat, well-groomed, cheerful and attentive
- Perform prompt service, be efficient and courteous
Awards & accolades
International Organization for Standardization (ISO) is the world’s largest developer and publisher of International Standards. With a network of the national standards institutes of 163 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system. A non-governmental organization, it forms a bridge between the public and private sectors. On one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government while on the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations. This way, the organization enables a consensus to be reached on solutions that meet both the requirements of business and the broader needs of society.
The Globalization and Localization Association (GALA) is an international non-profit association that encourages local communication as a indispensable component to a global strategy. GALA promotes collaboration between all companies involved in translation, localization, internationalization and globalization. For more information, please click here